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Deskripsi Pekerjaan
Role Summary: We are looking for a proactive Female Customer Service Administrator to join our team on a freelance basis. This fully remote role is designed for a professional with an SMA/K background who can balance administrative tasks with high-level customer engagement. You will be the bridge between our digital presence and our clients, ensuring a seamless experience. Responsibilities: - Oversee Website Administration tasks to ensure all information is current and accurate. - Utilize Active Listening to understand customer needs and provide effective solutions. - Apply Conflict Resolution techniques to manage and de-escalate challenging situations. - Support Search Engine Marketing (SEM) initiatives to drive traffic and engagement. - Use Data Visualization tools like Tableau or Power BI to track performance metrics and report insights. - Maintain organized records of customer interactions and administrative updates. What We Offer: - The flexibility of a freelance, gig-based arrangement. - A 100% remote work setup, allowing you to work from anywhere. - A platform to showcase a unique blend of technical and interpersonal skills. - Opportunity to work with modern data and marketing tools.
Kualifikasi
- Minimum education level of SMA/K or equivalent.
- Gender: Female.
- Demonstrated proficiency in Website Administration and digital platform management.
- Exceptional Active Listening and Conflict Resolution skills for customer support.
- Familiarity with Search Engine Marketing (SEM) principles and execution.
- Experience using Data Visualization software such as Tableau or Power BI.
- Strong self-discipline and ability to manage tasks in a remote freelance environment.
- Excellent written and verbal communication skills in English.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
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