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PT MITRA PARAMEDIKA
- Penuh waktu
- On-site • Malang
- Rp5.000.000 – 10.000.000
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Deskripsi Pekerjaan
Join our dynamic team as a Customer Retention Specialist. In this full-time, career-focused role, you will be the primary point of contact for customers considering leaving our services. Your mission is to build lasting relationships and ensure long-term loyalty through effective communication and problem-solving. This is an on-site position based at our main office, requiring a dedicated professional who thrives in a fast-paced environment. Responsibilities include: Proactively reaching out to customers to understand their needs and concerns; Crafting persuasive and professional written communications to address customer issues and offer solutions; Analyzing customer feedback to identify trends and suggest improvements to our services; Negotiating and providing tailored offers to encourage customer loyalty; Maintaining accurate records of customer interactions and retention efforts. What We Offer: A stable full-time career path with opportunities for professional growth; Comprehensive training and mentorship programs; A collaborative and supportive office-based work environment; Competitive salary and performance-based incentives.
Kualifikasi
- Minimum education level of SMA/K or equivalent.
- Minimum age of 21 years old.
- Male candidates are preferred for this specific role.
- Exceptional writing skills with the ability to communicate clearly and persuasively.
- Proven ability to work effectively in an on-site office setting.
- Strong problem-solving skills and a customer-centric mindset.
- Previous experience in customer service or sales is a plus.
- Ability to handle high-pressure situations with professionalism and empathy.
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